The Future of Commerce - Report 2021

Resource Information

Details, key takeaways, and more.

The Future of Commerce - Report 2021
Publishing Date
3.4 of 5
Why you should care

The report provides a great overview of where the industry is moving and what dynamics have changed during the pandemic.

It is based on an online survey of more than 10,000 consumers in 11 countries conducted in September 2020, as well as extensive global Shopify sales data from January 2018 to September 2020.

It is an important read if you would like to stay relevant in the upcoming years.

Favorite Quote

The pandemic kick-started a behavioral shift to ecommerce that young consumers will continue to drive forward. Brands need to strengthen their omnichannel strategies, invest in their social media presence, and demonstrate authenticity to have staying power.

Key Takeaways
  • Young consumers will change the business landscape as ecommerce charges ahead.

  • Physical retail as we know it will transform, giving local businesses new advantages.

  • Consumers want to shop independent. Businesses will adapt to make that easier.

  • More consumers will vote with their wallets.

  • Modern financial solutions will disrupt business and consumer banking, finance, and lending.